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Technical Implementation Consultant – Manama – 01 Systems W.L.L

Technical Implementation Consultant – Manama – 01 Systems W.L.L

Job Description:

·         Manage the actions of the give a boost to and implementation workforce and steadily strengthen in phrases of purchaser delight and repair high quality.

·         Establish procedures to make sure possession, apply-via and suitable escalation of all buyer comparable problems.

·         Establish same old product implementation tips making sure consistency and high quality of product/venture deployments.

·         Overlook and arrange same old product implementation initiatives.

·         Recognize and determine attainable spaces the place present insurance policies and procedures related with implementations or give a boost to require growth and facilitate the procedure growth job.

·         Identify/put in force diagnostic and tracking gear to extend potency & effectiveness of give a boost to workforce.

·         Implement procedure to file/escalate/unravel persistent problems.

·         Handle buyer escalations and function the escalation level for all circumstances.

·         Provide Hands-on help to engineers on technical problems all the way through escalation as wanted.

·         Periodically file implementation and give a boost to case standing.

Essential Requirements:-

·         A Bachelors level in Computer Science or an identical.

·         In-depth wisdom of Microsoft Operating System, ideally an MCSE certification

·         Good publicity to give a boost to of Web packages operating on IIS with databases similar to MS SQL, ORACLE, DB2.

·         Industry certification similar to ITIL, PMP will probably be a definitive merit.

·         Knowledge of programming gear is an added merit.

Must Have Skills:

·         More than 7 years of enjoy in IT trade running with massive undertaking shoppers.

·         Previous enjoy in Technical Lead or QA place.

·         Experience running with massive shoppers in a buyer dealing with function.

·         Able to paintings independently with minimum route/supervision.

·         Good interpersonal and presentation abilities, having the ability to keep up a correspondence obviously and successfully.

·         Good analytical abilities, structured and methodical means.

·         Excellent drawback fixing and determination making.

·         Highly arranged, having the ability to plan forward.

·         Good technical and skilled communique abilities, each written and oral.

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