Regional Lead, Dubai job – Gartner – Dubai
Regional Lead, Dubai
When you sign up for Gartner, you’ll be a part of a quick-rising staff that is helping the arena transform smarter and extra hooked up. We’re the chief in our trade, attaining double-digit expansion by means of serving to shoppers make the precise choices with trade and era insights they may be able to’t in finding any place else. Our buddies revel in a collaborative paintings atmosphere, remarkable coaching and profession building — in addition to limitless expansion doable. If you favor running with a beneficiant, supportive, top-acting staff, Gartner is the place you wish to have to be.
About the function:
Provides 2d degree beef up to spot and remedy technical problems escalated by means of the Help Desk to satisfy Gartner requirements and SLA’s for all Gartner Associates (in native and regional Gartner places of work or running remotely), in addition to beef up for complicated technical problems, forregion.The Regional Manager can even supply technical experience on initiatives, website visits and Gartner Events beef up in addition to mentoring and offering an escalation level to Technical Support Specialists inside of their area.In addition, the Regional Manager could also be required to offer Systems, Telecoms and Real Estate Operations beef up for a selected administrative center location/area.
What you’ll do:
Escalated (degree 2) technical beef up: Provides complicated technical troubleshooting & prognosis, device troubleshooting/set up, and knowledge collecting to offer trade answers to stay Gartner Associates and infrastructure operational 24×7.
Remote administrative center visits (when required):Provides onsite beef up in far flung administrative center places together with resolving technical problems and construction rapport with buddies.
Asset Management:Accurately manages all asset existence cycles to permit for the best deployment of property all over the corporate.
Events & Symposiums: To make sure Gartner delivers global magnificence occasions to our shoppers, liaise with ITIO Event Manager and Events body of workers and/or lead WWTS individuals at Symposium because the escalation level for all WWTS comparable problems onsite to offer era services and products and beef up to buddies and shoppers.
Provides government/OC beef up
Projects: Work on further mission paintings when required, and will act as mission lead on positive initiatives
Active Management of Service Request, Incident, and Activities:Responsible for making sure all affiliate interactions are appropriately documented, assigned, and communicated with a purpose to decide and get to the bottom of problems, escalate if vital, and supply answers for long run drawback solution and procedure enhancements.Act as an escalation level to Technical Support Specialists in the community/locally/globally
Participate in building, implementation, and development of beef up insurance policies, procedure and highest practices
Participate in proactively supporting buddies e.g. Support Lounge, coaching, tech orientations and many others.
Subject Matter Expert beef up: Build wisdom in specialised topics to offer steerage and transform an escalation level for the Technical Support Specialists.
Provides mentoring to Technical Support Specialists on all sides of beef up
Management of Real Estate Operations: When asked make sure that occupancy information is maintained, relocations, administrative center strikes and restacks are finished on time and inside of finances with just right comments from buddies.
Provide Systems & Telecom beef up if wanted
What you’ll want:
Bachelor’s Degree or an identical skilled qualification
four+ Years, enjoy in a technical beef up function
Good wisdom of networking ideas; servers; LANs/WANs
Excellent wisdom in the usage of lend a hand table name logging device
Extensive wisdom with usual Microsoft merchandise and platforms
Excellent Good drawback fixing abilities
Excellent communicator, ready to deal independently with body of workers in any respect ranges within the group together with senior executives (verbal and written)
Excellent customer support talent
Ability to take possession of escalated problems in tough eventualities and pressure to solution
Ability to make sure It answers meet trade necessities
Who you might be:
- Motivated, top-doable performer, with demonstrated talent to persuade and lead
- Strong communicator with superb interpersonal abilities
- Able to resolve complicated issues and effectively set up ambiguity and surprising trade
- Teachable and embracing of highest practices and comments as a way of constant development
- Consistently top achiever marked by means of perseverance, humility and a favorable outlook within the face of demanding situations
What we provide:
In addition to an impressive paintings atmosphere with fast development doable, Gartner buddies revel in remarkable reimbursement and advantages, together with:
- An upbeat, sure tradition. Integrity, objectivity, collaboration, effects and a no-limits mindset are central to our values
- Limitless expansion. We paintings with you that will help you meet your objectives and advance throughout the corporate
- Encouragement to be leading edge and problem established order
- Exposure to trade main coaching and building
- Performance based totally popularity and rewards
Gartner, Inc. (NYSE: IT) is the arena’s main analysis and advisory corporate. The corporate is helping trade leaders throughout all main purposes in each trade and endeavor measurement with the target insights they wish to make the precise choices. Gartner’s complete suite of services and products delivers strategic recommendation and confirmed highest practices to lend a hand shoppers be successful of their project-essential priorities. Gartner is headquartered in Stamford, Connecticut, USA, and has greater than 13,000 buddies serving shoppers in 11,000 enterprises in 100 international locations. For additional info, talk over with gartner.com.