Guest Service Agent job with Marriott International – Middle East and Africa
Marriott International portfolio of manufacturers contains each JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship logo with greater than 500 world places, is advancing the artwork of webhosting in order that our visitors can trip brilliantly. As a bunch with Marriott Hotels, you’ll assist stay this promise through turning in top rate possible choices, refined taste, and neatly-crafted main points. With your abilities and creativeness, in combination we will be able to innovate and reinvent the way forward for trip.
Process all visitor take a look at-ins through confirming reservations, assigning room, and issuing and activating room key. Process all fee varieties corresponding to room fees, money, exams, debit, or credit score. Process all take a look at-outs together with resolving any overdue and disputed fees. Answer, document, and procedure all visitor calls, messages, requests, questions, or considerations. Coordinate with Housekeeping to trace readiness of rooms for take a look at-in. Communicate parking procedures to visitors/guests and dispatch bell workforce or valet workforce as wanted. Supply visitors with instructions and data relating to assets and native spaces of pastime. Run day by day experiences (collection of arrivals, departures), determine any particular requests, and take a look at experiences for accuracy. Complete designated cashier and last experiences within the pc device. Cash visitors’ private exams and traveler’s exams. Count financial institution initially and finish of shift. Balance and drop receipts in keeping with Accounting specs.
Follow all corporate protection and safety insurance policies and procedures; record injuries, accidents, and unsafe paintings stipulations to supervisor. Follow all corporate insurance policies and procedures; be certain uniform and private look are blank and skilled; handle confidentiality of proprietary data; give protection to corporate belongings. Welcome and recognize all visitors in keeping with corporate requirements; wait for and deal with visitors’ carrier wishes; help folks with disabilities; thank visitors with authentic appreciation. Speak with others the usage of transparent and skilled language; resolution phones the usage of suitable etiquette. Develop and handle certain operating relationships with others. Comply with high quality assurance expectancies and requirements. Stand, take a seat, or stroll for a longer time frame. Move, carry, raise, push, pull, and position items weighing lower than or equivalent to 10 kilos with out help. Perform different affordable job tasks as asked through Supervisors.
Marriott International is an equivalent alternative employer dedicated to hiring a various body of workers and maintaining an inclusive tradition. Marriott International does no longer discriminate at the foundation of incapacity, veteran standing or another foundation safe beneath federal, state or native regulations.