Technical Implementation Consultant – Manama – 01 Systems W.L.L
· Manage the actions of the give a boost to and implementation workforce and steadily strengthen in phrases of purchaser delight and repair high quality.
· Establish procedures to make sure possession, apply-via and suitable escalation of all buyer comparable problems.
· Establish same old product implementation tips making sure consistency and high quality of product/venture deployments.
· Overlook and arrange same old product implementation initiatives.
· Recognize and determine attainable spaces the place present insurance policies and procedures related with implementations or give a boost to require growth and facilitate the procedure growth job.
· Identify/put in force diagnostic and tracking gear to extend potency & effectiveness of give a boost to workforce.
· Implement procedure to file/escalate/unravel persistent problems.
· Handle buyer escalations and function the escalation level for all circumstances.
· Provide Hands-on help to engineers on technical problems all the way through escalation as wanted.
· Periodically file implementation and give a boost to case standing.
· A Bachelors level in Computer Science or an identical.
· In-depth wisdom of Microsoft Operating System, ideally an MCSE certification
· Good publicity to give a boost to of Web packages operating on IIS with databases similar to MS SQL, ORACLE, DB2.
· Industry certification similar to ITIL, PMP will probably be a definitive merit.
· Knowledge of programming gear is an added merit.
Must Have Skills:
· More than 7 years of enjoy in IT trade running with massive undertaking shoppers.
· Previous enjoy in Technical Lead or QA place.
· Experience running with massive shoppers in a buyer dealing with function.
· Able to paintings independently with minimum route/supervision.
· Good interpersonal and presentation abilities, having the ability to keep up a correspondence obviously and successfully.
· Good analytical abilities, structured and methodical means.
· Excellent drawback fixing and determination making.
· Highly arranged, having the ability to plan forward.
· Good technical and skilled communique abilities, each written and oral.