Spa Receptionist job with Marriott International – Middle East and Africa
The St. Regis emblem first established luxurious hospitality greater than 110 years in the past, with the outlet of the St. Regis New York. From the instant John Jacob Astor IV opened the doorways of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as an emblem of uncompromising magnificence and bespoke provider. Today, with greater than 40 of the most efficient addresses all over the world, St. Regis is a spot the place tendencies are born, barriers are damaged and visitors can merely are living beautiful. We invite you to discover careers at St. Regis.
- Provide customized visitor care to visitors following their adventure from arrival to departure.
- Schedule, exchange and cancel visitor appointments.
- Educate and excite visitors referring to spa products and services and merchandise.
- Manage administrative tasks of table together with billing transactions.
- Assist with keeping up cleanliness of spa and laundry necessities.
- Accurately agenda all Spa appointments, adjustments, cancellations and ascertain reservations.
- Inform visitors of Spa Policies.
- Accurately procedure all billing and posting for spa and retail products and services: record any overages and shortages to manager.
- Meet particular gross sales objectives for upsell and retail gross sales as set by way of spa supervisor.
- Communicate with therapists referring to agenda updates and visitor requests.
- Anticipate visitors’ wishes and apply up on main points as such for visitor provider.
- Present towel and tea setup to visitors and another facilities as asked by way of Spa Manager.
- Accurately give an explanation for spa remedy menu, promotions, retail, health, memberships and programs to visitors.
- Provide direct private help/fortify to the Spa Manager every time suitable and to verify the supply of superb visitor provider.
- Attend all coaching classes and division conferences as deemed essential, and will have to adhere to coaching as set down by way of the Spa Manager.
- Ensure a blank, maintained and secure atmosphere for the protection, convenience and delight in visitors.
- Replenish spa facilities and towels as wanted during the day.
- Assist with stock of retail and provides as wanted.
- Report any technical issues with apparatus to the best touch in an instant.
- Maintain a top same old of look and private hygiene as laid down by way of the Spa Manager.
- Organize and facilitate spa staff bookings.
- Follow via with visitors comeback information and get ready thanks notes.
- Drive trade objectives for spa provider and retail earnings.
- Ensure show of table and surrounding retail space set and contemporary.
- High School Diploma most popular.
- At least 1 12 months of enjoy as a receptionist within the luxurious hospitality business. More enjoy most popular.
- Communication abilities
- Organisational abilities
- Guest center of attention
Build Personal Effectiveness
- Personality: Warm, welcoming, smiling and delightful.
- Act with integrity.
- Excellence in verbal exchange abilities: verbally and listening.
- Exhibit self-self assurance
- Make sound choices
- Take initiative
Create Team Focus
- Build relationships
- Facilitate open verbal exchange
- Foster teamwork
- Promote crew variety
- Customer provider orientation
Create High Performance Culture
- Able to multi-activity and to set transparent priorities
- Effective organisational building
- Take possession
- Results orientated
Lead Change and Innovate
- Build fortify for exchange
- Drive steady development
- Share absolute best practices
Other abilities (Language, Computers)
- Fluency in English and ideally every other language
- Good laptop abilities
All workers will have to handle a neat, blank and neatly-groomed look consistent with Marriott requirements.
Marriott International is an equivalent alternative employer dedicated to hiring a various staff and maintaining an inclusive tradition. Marriott International does no longer discriminate at the foundation of incapacity, veteran standing or another foundation secure underneath federal, state or native rules.