Home / Contract / SaaS Engineer – $15/hr (Work from Home) – Jeddah, Riyadh – Crossover LLC

SaaS Engineer – $15/hr (Work from Home) – Jeddah, Riyadh – Crossover LLC

SaaS Engineer – $15/hr (Work from Home) – Jeddah, Riyadh – Crossover LLC

Aurea is in search of an skilled SaaS Operations Engineer to enroll in our Managed Services Delivery crew. Our preferrred candidate is a extremely motivated, objective-orientated, crew-centered engineer with a keenness for supporting buyer dealing with products and services, processes, techniques and infrastructure. This place will paintings to guarantee the whole availability and function of manufacturing products and services towards availability and high quality SLAs. They will reply to indicators or occasions that impair or degrade carrier or may just purpose outages that affect availability. They will establish root reasons, unmarried issues of failure, and do away with them via remediation and execution.

Job Description

The SaaS Ops Architect is accountable for offering seasoned and skilled give a boost to to each inner and exterior purchasers for resolving incidents and repair requests. They will adhere to inner processes for incident and repair request solution, and alter control via correct execution and documentation. This place is 100% far off.

Key Responsibilities

  • Analyze processing problems and information anomalies and figuring out answers.
  • Perform triage, purpose and remediation for incidents.
  • Resolve hassle tickets escalated to Operations.
  • Recognize and act on alternatives for carrier enhancements.
  • Follow documented procedure restoration and repair recovery processes.
  • Participate in off-hours protection by way of escalation of precedence incidents (opting for shifts that overlap with the period of time of 6am-6pm Central Standard Time)
  • Fulfill quite a lot of duties/processes in give a boost to of commercial and operational gadgets.
  • Research and get to the bottom of issues or inquiries in a well timed way.
  • Compose and bring reviews, give a boost to paperwork and similar subject material.
  • Maintain operations documentation in wisdom control database.
  • Respond to inquiries and troubleshoot problems associated with software knowledge or record supply contents that require intensive use of SQL and Linux command line interplay
  • Work with product and seller give a boost to technical groups as had to get to the bottom of manufacturing problems, troubleshoot signs, and habits root purpose research with remediation plans or answers
  • Install, configure and song software products and services and middleware as wanted

Required Experience and Education

  • Bachelors stage in Computer Science, MIS, or similar fields
  • At least 1 12 months WebGood judgment, Tomcat or an identical Web App Server management revel in. This contains however now not restricted to: set up, configuration, tuning, deployments, and tracking.
  • 2+ years revel in in techniques management give a boost to of n-tier internet-enabled carrier software environments and applied sciences.
  • Experienced with managing programs in Linux environments (CLI, sys admin familiarity)
  • Familiarity and revel in with Linux shell scripting and instructions
  • Familiarity and revel in with Shell (bash/EnergyShell) and Perl scripting
  • Competent with record switch and encryption protocols (FTP/SFTP/SSH/SCP, GPG/PGP)
  • Experience with running in groups that ship extremely to be had products and services
  • Experience in tracking and automation of machine management / operational duties
  • Experience with factor monitoring techniques and escalation procedures
  • Flexible and prepared to paintings in a dynamic setting with new demanding situations and evolving priorities on a weekly foundation
  • Ability to prioritize and organize a couple of duties similtaneously
  • Minimum of three+ years of IT Operations function or consumer/buyer give a boost to revel in
  • Familiar with Oracle/MS SQL databases and SQL basically
  • Professionalism all the time, particularly when resolving buyer demanding situations
  • Proficient with MS Office (Word, Excel, PowerPoint)
  • Effective time-control abilities
  • High ranges of group
  • Excellent conversation skills


  • Experience with configuring and keeping up digital servers
  • Experience with software efficiency overview and development
  • Experience with AWS price optimization and repair control
  • Experience with allotted crew management 

This function is also a really perfect have compatibility if in case you have:

  • Functional Knowledge: Good figuring out of procedures and ideas inside of personal self-discipline and a elementary wisdom of those components in different disciplines
  • Business Expertise: Basic figuring out of the way personal space integrates inside the sub-serve as
  • Leadership: Provides on-the-task coaching/give a boost to to new crew participants
  • Problem Solving: Uses judgment in accordance with the research of data
  • Nature of Impact: Direct affect by means of making sure the standard of the duty/products and services/knowledge supplied by means of self and others
  • Area of Impact: Primarily on personal crew
  • Interpersonal Skills: Information trade requiring tact and international relations is an important characteristic of the task

Total repayment is $15/hour, which fits out to $30,000 for a complete time 40 hour paintings week.

To qualify, please supply a resume/CV demonstrating the specified revel in and abilities. From there, to assist us in finding the highest 1% of ability, there shall be a sequence of interviews and on-line abilities examinations.

We notice those are difficult and will require a good period of time – so we thanks upfront to your efforts. Please be aware that you are going to now not be paid for those interviews or abilities assessments however we are hoping you’re going to entire them to assist us actually evaluation your ability as opposed to your friends.

Are you up for the problem?

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